The Impact of AI on Professional Services
Empowering the world's leading services organizations
WHAT’S IN THIS STUDY
Move from AI curiosity to hard-ROI reality
AI is moving from experiment to expectation in professional services. Based on insights from 146 PS organizations, this benchmark report shows AI is already embedded in 26% of projects—and 38% among high performers.
The gap is widening and the difference isn’t better tools. It’s better fundamentals: data discipline, clear workflows, and teams trained to apply AI inside delivery.
You’ll learn:
Where AI is creating measurable gains across the services lifecycle
What’s slowing progress the most
What’s the average first-year ROI, and when can you expect payback
What’s next: The shift toward agentic automation—and why proprietary knowledge will matter more than ever
Close the gap between experimentation and advantage
This report benchmarks where the industry stands—and what leaders must do next to operationalize AI with confidence.
With 9.5% average first-year ROI and payback in ~18 months, AI is delivering value today—while setting the stage for agentic automation tomorrow.
Download the full report now.
Is your data ready for AI?
